Privacy policy

Data we process

• First and last name, email address, phone number and, if provided, address and WhatsApp contact. Name and email identify your record and are used to communicate with you about your account, reservations, contracts and requests. Your name also appears on rental documents.
• Rental dates and locations, selected vehicle, reservations, contracts, prices, payments, invoices, receipts, deposits and notes. Depending on the rental record, the company may record your date of birth, identity document number, driving licence and copies of documents needed for the rental.
• Pickup and return inspections, mileage, fuel level, vehicle condition, inspection photos and electronic signatures when these features are used. If a vehicle has a tracking device, the company may also process its location and speed alerts during the rental; this is not the phone’s location.
• Vehicle ratings and reviews, suggestions, support requests, messages, notification preferences and privacy requests. After company approval, a review may be shown publicly with your name and the vehicle concerned.
• Session identifiers, push notification tokens, device name/type, selected language, technical logs and security data needed to operate and protect the service. The website may use session and security cookies.

Account and password

The rental company sends you an invitation. You then choose your password on the secure activation page. The app sends your credentials when you sign in. If you enable remembered sign-in or biometric login, login information is kept in your phone’s secure storage. The company can disable portal access.

Use and recipients

We use the data to handle requests, manage rentals and payments, verify identity and vehicle condition, provide support, respond to privacy requests, send service notifications and protect accounts. Authorized company staff and technical providers needed to run the service may access it. Mobile notifications use Firebase/Google. The website may use a payment provider where online payment is offered. You can turn off promotional messages in the app’s privacy settings.

Retention and security

Data is kept during the rental relationship and afterwards as needed for accounting, contractual, security or legal obligations. A deletion request does not immediately erase records the company must legally retain. Data is sent to the server over HTTPS, and account access is protected by credentials and authorization checks.

Your choices and requests

In the app, open Privacy to request access, correction, restriction or deletion of your data and to change promotional message settings. You can also contact the company below. Identity verification may be required before data is disclosed or deleted.

Account and data deletion

To request deletion of your RIF Luxury Cars customer account and associated data without installing the app, contact the rental company at the address below. Include your account email and “Account deletion” in the subject. The company will verify your identity, delete eligible data and explain any records it must retain for legal or contractual reasons.